Concert FAQs
What COVID safety procedures are in place at Dumbarton Concerts?
We strongly encourage all patrons to wear a mask at all times inside the venue regardless of vaccination status until further notice. Patrons who have a fever or are exhibiting symptoms of COVID-19 should stay home.
How and when will I get my tickets?
Subscribers can pick up all subscription concert tickets at our box office at the first concert they attend. If you would like this service, please let us know by calling or sending an email.
Single ticket buyers can pick up their tickets at our box office upon arriving for the concert they are attending.
When can I take my seat?
Ticket holders may go up to the Dumbarton Concerts sanctuary to take their seats any time after 7:00 p.m. for evening performances, and 3:30 p.m. for matinee performances.
Where can I sit?
Seats in the first rows of the Dumbarton Concerts’ sanctuary are reserved for subscribers. All other seats in the sanctuary are General Admission.
Is your venue wheelchair accessible?
Our venue is fully ADA accessible. There is a ramp to the front doors of the building and an elevator going up to the sanctuary where the concerts are held. Please contact us in advance to notify us if you require accommodations, and/or would like a member of staff to escort you to your seat.
Virtual Concert FAQ
How can I watch the concerts?
2-3 days prior to each concert, we will email all ticket buyers and subscribers the concert link. The link will remain up for 48 hours after the original streaming date.
The concerts will be streamed via Vimeo, which is a video viewing platform similar to YouTube. You can view the concerts on any device hooked up to the internet, though Vimeo is not currently available via Roku.
When will I receive the concert link and password?
If you have purchased your tickets more than a week in advance of the concert, you will receive an email with the link and password for the concert stream 2-3 days prior to the program date.
If you purchase your tickets in the 2 days leading up to the concert, continue to check your inbox for the email containing the link and password– we will be sending out emails with concert details periodically. Our box office is not automated, and though we work to process ticket orders as quickly as possible, it is not immediate.
If you have not received an email from us by the day of the concert, please email us at office@dumbartonconcerts.org, and we will pass along the details as quickly as possible.
Do I need to push “Play” or will the video start automatically?
Our virtual “doors” will open 30 minutes before the concert stream begins. Click on the link provided via email, and then type in the password you were given.
When watching the livestream of the concert, you will not need to push “play” - the concert will start automatically. Enjoy!
If you are watching the concert during the 48-hour period following the livestream, you will need to push “play” to start the concert.
Note: when you watch the concert after the original date, you are watching a recorded version of the livestream. This means that there will be approximately 30 minutes at the beginning of the video when all you can see is a frozen intro screen without sound. We suggest that you fast-forward in the video to the beginning of the concert.
Help! the link you emailed me isn’t working!
Some email software disables and even changes links that are sent in an email from an unrecognized source. If the link in your email is not opening, try copying it and pasting it into your browser. If that doesn’t work, you may need to type in the exact URL into your browser.
What is the password to watch the concerts?
OR what if the site tells me the password is incorrect!?
You will find the password in the same email as the link.
Make certain that you type it in exactly as it appears on the ticket with regard to capitalization and spaces between words! For example DUMBARTONconcerts is a very different password than DumbartonConcerts.
No! All you need is a reliable internet connection and a computer, laptop, mobile phone, or smart tv. For more information about necessary equipment and set-up, keep reading the answers below.
Do I need to download any software or create an account to watch the concerts?
How can I ensure the best sound quality?
The quality of your viewing experience is largely dependent on your internet service provider. Please keep in mind that your internet speed can vary depending on many factors, including but not limited to: time of day, WiFi performance, other devices/ users utilizing your connection, and the strength of the signal provided by your ISP. For best results, try turning the WiFi off of all devices other than the one on which you will view the concert.
Yes! It is possible to watch on your TV if you have the necessary equipment. You can either connect your chosen device directly to your TV setup, or you can cast or mirror to your TV.
Please note: Dumbarton Concerts cannot provide technical support for connecting your devices or for casting/mirroring.
Can I watch the concert on my tv?
That can vary. We recommend Apple users to view this website and Android users to view this website to see how to watch it on their TV.
What equipment do I need to watch the concert on my tv?
Please contact us at office@dumbartonconcerts.org, and we will resend you the link as soon as possible.